Complete Protection of Your Information

bdbja ("we", "our", or "the platform") operates a safe and reliable online betting service for users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("policy") describes how bdbja collects, processes, stores, and protects your personal information.

This policy applies to the bdbja website, mobile version, and all related services. If you use our services, you are considered to have consented to the data collection and usage practices described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

The key terms used in this policy are as follows:

• "Personal Information" means any information that can directly or indirectly identify you — such as your name, email address, mobile number, or financial transaction details.
• "Processing" means any operation performed on data, including collection, storage, modification, use, transmission, or deletion.
• "User" means any person who uses the bdbja platform, whether registered or unregistered.
• "Third Party" means any person or organization other than bdbja with whom information may be shared.

When you create an account or use the services on bdbja, we may collect the following information directly from you:

• Identity Information: Full name, date of birth (for age verification), national ID number or passport number.
• Contact Information: Mobile number, email address, and current residential address.
• Financial Information: bKash, Nagad, Rocket, Upay, or bank account details, transaction history, and deposit and withdrawal records.
• Security Information: Password (in encrypted form), security questions and answers, and two-factor authentication details.
• Verification Documents: Copies of documents submitted for identity verification.

When you use our platform, certain information is collected automatically:

• Device Information: Device type, operating system, browser type and version.
• Log Information: IP address, login time and date, browsing activity, and error logs.
• Cookies & Tracking: Session cookies, performance cookies, and cookies for saving preferences.
• Usage Patterns: Your gaming history, bet amounts, win and loss records, and time spent on the platform.
• Location Information: General geographic location (derived from IP address).

bdbja uses the information collected from you for the following purposes:

• Account creation, management, and verification.
• Processing deposit and withdrawal transactions.
• Providing customer support and resolving complaints.
• Improving platform performance and resolving technical issues.
• Providing a personalized experience based on your preferences.
• Security monitoring and fraud prevention.

We process your information for the following legitimate reasons:

• Anti-Money Laundering (AML): Reviewing and retaining financial transaction data to comply with relevant regulations.
• Know Your Customer (KYC): Document verification to confirm age and identity.
• Responsible Gaming: Identifying excessive gaming patterns and providing necessary support.
• Dispute Resolution: Retaining necessary information to handle any legal claims or complaints.

bdbja uses industry-standard technical measures to protect your personal and financial information. Our security framework includes:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information, particularly financial data and passwords, is stored in encrypted form.
• Access Controls: Access to your information is restricted to authorized personnel only.
• Firewall & Intrusion Detection: Advanced security systems are in place to prevent unauthorized access.
• Regular Audits: Our security systems are regularly reviewed and updated.

We retain your information only for as long as necessary or legally required:

• All your information will be retained while your account remains active.
• After account closure, financial transaction data may be retained for a specified period to meet legal obligations.
• In the event of a dispute or legal claim, relevant information will be retained until the matter is resolved.
• Data that is no longer needed will be securely deleted or anonymized.

In limited circumstances, we may share your information with the following parties:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete transactions.
• Identity Verification Services: Information may be shared with trusted verification agencies to fulfil KYC requirements.
• Game Providers: Minimal information may be shared with authorized game providers, including Pragmatic Play and Evolution Gaming, for service operation.
• Technology & Hosting Services: With selected trusted providers for the operation of our technology infrastructure.

All these third parties are contractually bound to adhere to our privacy standards and may not use data beyond what is necessary.

We may be required to disclose information to relevant authorities in the following circumstances:

• In accordance with a court order or a valid legal directive.
• In response to a legitimate request from a government investigation agency.
• To assist in the investigation of money laundering, fraud, or other criminal activity.
• To protect the safety of bdbja, its users, or the general public.

Where possible, we will notify you before making such a disclosure, though this may not always be possible due to legal obligations.

As a bdbja user, you have the following rights over your own information:

• Right of Access: The right to know what information we have collected about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request restriction of processing of your information in certain circumstances.
• Marketing Opt-Out: The right to opt out of promotional communications at any time.
• Right to Complain: The right to raise a complaint about our data processing practices.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.

We use cookies on our platform. Cookies are small text files stored in your browser that help improve the functionality of the service. Types of cookies include:

• Essential Cookies: Required for the platform to function properly — these cannot be disabled.
• Performance Cookies: Collect information to improve the user experience — these can be disabled.
• Preference Cookies: Used to remember your language and other preferences.

You can control or delete cookies through your browser settings, though this may limit the functionality of some services.

bdbja's services are for adults aged 21 and above only. We actively take measures to keep minors away from our platform:

• An age verification process is mandatory when creating an account.
• In suspicious cases, additional verification is carried out via a government-issued ID.
• We do not knowingly collect information from any person under the age of 21.
• If we learn that information from a minor has been collected, that information will be immediately deleted and the account will be closed.

bdbja reserves the right to update or amend this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A notification may be sent to your registered email address.
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after changes are made will be considered acceptance of the new policy. We therefore recommend that you review this policy regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English.

We will review your request as quickly as possible and take appropriate action. Our commitment to your privacy is unwavering — bdbja is always dedicated to serving you as a safe and trustworthy platform.

This privacy policy will be interpreted and enforced in accordance with applicable laws and regulations. Any disputes arising from this policy will first be addressed through negotiation. If a neutral resolution cannot be reached, an alternative dispute resolution process agreed upon by both parties will be used.

If any part of this policy is found to be unenforceable, the remaining parts will remain fully in effect. Failure by bdbja to enforce any right will not be considered a waiver of that right.